One missed call.
Incoming call→Ringing→No answer→Caller moves on
No structured lead to follow up.
AI CALL RECOVERY FOR HVAC BUSINESSES
Your team answers first.
LeadBackstop steps in when you can’t.
LeadBackstop answers missed and overflow calls, captures the customer’s details, and gets the lead back to you fast — without replacing the way your business already handles calls.
No phone system replacement.
No automatic booking.
You stay in control.
CALL RECOVERY ENGINE
INTERACTIVE DEMO
01 / 08
SM
SIMULATED CALL
Sarah Mitchell
INCOMING
STRUCTURED INTAKE
- Caller
- —
- Callback
- —
- Issue
- —
- Urgency
- —
Lead created.Owner notified.
Incoming Call
Simulated call recovery · fictional customer data · no live calls
INTERACTIVE DEMO
Select a stage below to control the simulation.
01 /CALL RECOVERY
MISSED CALLS COST MORE THAN THEY LOOK
A missed call can become someone else’s customer.
HVAC businesses are busy for a reason. Technicians are on jobs. Owners are driving. Dispatchers are helping other customers. But the homeowner calling about a broken AC may not wait.
A different outcome.
Incoming call→No answer→LeadBackstop→Owner notified
The opportunity comes back to your team.
02 /THE HANDOFF
HOW IT WORKS
You keep answering your calls.
You keep answering your calls.
We handle the ones you miss.
A backstop for your busiest moments. A clear handoff back to your team.
Your phone rings first
Your normal call flow stays in place. Your team gets the first opportunity to answer.
LeadBackstop steps in
If the call is routed to LeadBackstop, the AI receptionist speaks with the caller and collects the information needed for follow-up.
The lead is captured
Name, callback number, service address, issue and urgency are organized into a structured lead.
You get it back fast
The lead appears in your dashboard and a notification is sent so your team can follow up.
LeadBackstop supports your existing workflow. It does not decide whether you accept the job, what you charge or when you schedule it.
03 /ACTIONABLE LEADS
BUILT FOR THE CALLBACK
The important information.
The important information.
Without digging through a transcript.
LeadBackstop is designed around the next action your team needs to take — not another analytics dashboard you have to manage.
LeadBackstopA Phortix Product
Simulated activity
LEAD DETAILS
Needs CallbackSarah Mitchell
- Callback
- +1 (602) 555-0136
- Service address
- Phoenix, AZ
- Issue
- AC stopped cooling
- Urgency
- Cooling Loss
Illustrative interface. All names, numbers and lead details are fictional. No call is placed.
04 /HUMAN CONTROL
YOU STAY IN CONTROL
AI handles the intake.
AI handles the intake.
Your business makes the decisions.
LeadBackstop does not quote prices, approve jobs or make technical promises on behalf of your company. Your team decides what happens next.
Pricing stays yours
LeadBackstop does not invent or negotiate service pricing.
Job acceptance stays yours
Your team decides whether the job fits your service area, schedule and capabilities.
The customer stays yours
LeadBackstop exists to help recover the opportunity — not replace your relationship with the caller.
05 /SAFETY BOUNDARIES
SAFETY BY DESIGN
Call recovery without pretending
Call recovery without pretending
to be a technician.
LeadBackstop is designed to collect information, not diagnose HVAC systems. When a caller describes a potential safety hazard, the system treats the situation differently instead of attempting technical troubleshooting.
LeadBackstop does not provide repair instructions, emergency dispatch or technical diagnosis.
SAFETY CIRCUITMONITORING
Technical adviceBLOCKED
Pricing promisesBLOCKED
Hazard signalESCALATE
06 /FOUNDING PILOT
FOUNDING PILOT
We’re working directly with a small number of HVAC businesses.
LeadBackstop is currently being prepared for a limited pilot. Pilot businesses will work directly with us on setup, call routing and real-world testing.
No long-term commitment.
FOUNDING PILOT
Built together. Tested in the real world.
For independent residential HVAC businesses in the United States.
07 /CLEAR ANSWERS
A FEW GOOD QUESTIONS
Clear answers. No AI fine print.
What LeadBackstop does, how it fits, and what stays with your team.
Does LeadBackstop replace my current phone system?
No. LeadBackstop is designed to work alongside your existing call flow. Your team can continue answering calls normally.
Does the AI book appointments?
Not currently. LeadBackstop captures the lead and gets the information back to your team for follow-up.
What information does LeadBackstop collect?
Depending on the conversation, it can capture the caller’s name, callback number, service address, issue and urgency.
Can LeadBackstop give HVAC advice to callers?
No. LeadBackstop is designed for intake and call recovery, not technical diagnosis or repair guidance.
What happens after a lead is captured?
The lead is stored in the LeadBackstop dashboard and your configured notification channel is used to alert your team.
Is LeadBackstop only for HVAC?
The current product and pilot are focused on residential HVAC businesses.
Who is building LeadBackstop?
LeadBackstop is a product of Phortix, an independent software company building operational systems for critical business workflows.
BE THERE FOR THE NEXT OPPORTUNITY
The next missed call does not have to disappear.
Keep answering your customers the way you already do.
Let LeadBackstop step in when you cannot.